Support automation
Most trader tickets are the same handful of questions: what are the rules, where is my payout, why was my KYC rejected. Automation answers those instantly so your team only handles what actually needs a human.
What it covers
Answers drawn from your actual programme configuration, so the answer is always right for that trader’s account.
A trader can check eligibility, cycle date and pending amount without opening a ticket.
Automatic follow-up on incomplete verification, with the specific reason a submission was rejected.
When the automation cannot answer, it says so and hands over with full context instead of looping the trader.
Tone, language and branding follow your firm. Traders should not be able to tell where your team ends.
See which questions dominate, so you can fix the rule wording or the onboarding that causes them.
Questions
No, and it should not. It removes the repetitive volume so your team can spend time on disputes, edge cases and the conversations that keep a trader loyal.
Inside your trader area, and it can also connect to the channels you already use. Bring your current setup to the scoping call.
It answers from your configured rules rather than improvising, and escalates when it is outside what it knows. That boundary is the point: a support bot that guesses at payout rules costs more than it saves.
Next step
We look at the tickets you get today and show you which ones stop reaching a human.
Automated · not financial advice